Coronavirus (COVID-19) Travel Advice

We understand that many people are concerned about how the Coronavirus (COVID-19) could affect their travel plans. To help you, we are continually monitoring this situation to give our customers the information and help they need.

We recommend you regularly check the latest government advice on the

Ministry of Health & Family Welfare

World Health Organisation

John Hopkins University's detailed map of the spread of the virus

We’re here to help with any travel related questions. As you’ll appreciate, we are receiving a lot of enquiries right now. In addition, airlines, hotels and other travel partners are continually reviewing their policies as the situation develops.

So, unless you are due to travel within the next two weeks, we advise you to hold off contacting us until nearer your travel date. That way, when you do get in touch, we’ll have the very latest information and advice for you.

Before you travel

  • Find out if your flight is delayed or cancelled by checking the flight status on the airline’s website.
  • Visit your airport’s website for the latest advice for travellers. On the day of your flight, build in extra time to get to the airport.
  • Check your travel insurance policy to see if changes and cancellations due to ‘unforeseen events’ are included in your cover.
  • If your airline has not issued a policy on change or cancellation fees due to COVID-19, you may have to pay penalty fees.
  • To check whether your airline has issued a policy, select the airline from the menu below. If there is no policy yet, check again nearer to your date of travel:

Air Bookings

1. Find out if your airline has issued a policy on change and cancellation fees. You’ll find your airline in the menu below. If your airline is not listed, check the airline’s own website.

Have some alternative dates to hand in case you need to rebook. Before rebooking, check the airline’s latest policy as it may have recently changed. If your airline has not issued a policy, we can still help. Contact us

Changing or cancelling your hotel reservation due to COVID-19

In this time when travel plans have been impacted and may be changing, we’re here to help. The below steps direct on how to change or cancel an existing hotel reservation. Please remember that you may still be charged for changes or cancellations to your reservation.

  1. To find out if charges apply, read through your hotel booking confirmation email. It should include the hotel’s change/cancellation policy

  2. If your reservation is not covered by the hotel’s usual policy, you’ll need to find out if the hotel has a COVID-19 policy in place that will let you change or cancel without charge. Just select your hotel brand from the menu below to check if a policy has been issued.  Please be aware that hotel waiver policies only apply to hotels booked via our Fine Hotels & Resorts (FHR) or The Hotel Collection (THC) programs and do not apply for pre-paid hotels.

    For assistance with cancellations on prepaid hotels please contact us via Travel Support.

  3. Once you have found and selected your hotel brand, please double check you’re visiting the page of the specific brand/property you booked. This way you’ll get the most detailed and accurate information on waivers

Hotel, Experiences & Car Hire bookings

We‘re here to help. We’re monitoring our suppliers’ policies as they change on a daily basis. If you need to change or cancel your booking contact us and our dedicated team will be on hand to help you.